Privacy Policy
Effective Date: May 1, 2026 · Last Updated: May 1, 2026
FindCustomsBroker ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
1.1 Information You Provide Directly
- Contact request forms: name, company, email address, phone number, and your inquiry details
- Broker listing submissions: company name, contact name, email, phone, website, location, business description, and credentials
- Messages sent through our contact or inquiry forms
1.2 Information Collected Automatically
- Log data: IP address, browser type, pages visited, time and date of visits, and referring URLs
- Device information: device type, operating system, and browser version
- Usage data: search queries, filters applied, and broker profiles viewed
- Cookies and similar tracking technologies (see Section 6)
1.3 Information from Third Parties
We may receive information from third parties such as analytics providers, advertising partners, and publicly available sources.
2. How We Use Your Information
- Connect importers with customs brokers by forwarding contact requests to the relevant broker
- Display and maintain broker listings and profiles on the platform
- Respond to your inquiries and provide customer support
- Send transactional emails related to your requests or account
- Analyze usage patterns to improve the platform and user experience
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our Terms of Service
3. How We Share Your Information
3.1 With Customs Brokers
When you submit a contact request for a broker, we share your name, email address, phone number, and inquiry details with that broker. By submitting a request, you consent to this sharing.
3.2 Service Providers
We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business.
3.3 Legal Requirements
We may disclose your information if required to do so by law or in good faith belief that such action is necessary to comply with legal obligations.
3.5 No Sale of Personal Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4. Contact Requests and Lead Data
4.1 Importer Data
When you submit a contact request, your information is transmitted to the selected broker. We retain a record of the lead submission for internal tracking and quality purposes.
4.2 Broker Data
Information submitted as part of a broker listing is displayed publicly on the platform. Brokers are responsible for ensuring their listing information is accurate and up to date.
5. Data Retention
- Contact request data: retained for up to 2 years for lead tracking purposes
- Broker listing data: retained while the listing is active, and for 1 year after removal
- Log and analytics data: typically retained for 90 days
- You may request deletion of your data at any time (see Section 7)
6. Cookies and Tracking Technologies
6.1 What We Use
- Remember your preferences and settings
- Understand how you navigate and use the website
- Analyze traffic and improve our content
- Serve relevant content and ads (if applicable)
6.2 Your Choices
You can control cookies through your browser settings. Disabling cookies may affect certain features of the website.
7. Your Rights and Choices
- Access: request a copy of the personal information we hold about you
- Correction: request correction of inaccurate or incomplete information
- Deletion: request deletion of your personal information, subject to legal obligations
- Objection: object to certain processing of your personal information
- Portability: request a machine-readable copy of your data
- Opt-out of marketing: unsubscribe from marketing emails at any time
To exercise any of these rights, contact us at support@findcustomsbroker.com. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
9. Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
13. Contact Us
Support: support@findcustomsbroker.com
Website: www.findcustomsbroker.com
This Privacy Policy was last updated on May 1, 2026.