Question 1

Is the directory free to use?

Accepted Answer

Yes! Searching and browsing our directory is completely free for importers. Every broker profile — including all specialties, services, certifications, years in experience, and contact request forms — is 100% public with no paywalls or hidden sections.

Question 2

How do I list my brokerage?

Accepted Answer

Click "List Your Business" in the header and fill out the registration form. Your listing goes into review and is typically published within 24 hours.

Question 3

What do the credential badges on a profile mean?

Accepted Answer

Each broker profile displays one of three credential status badges: CBP Official (green) — the broker's license number is confirmed directly from official CBP data; Claimed & Reviewed (blue) — the broker has claimed their listing and our team has reviewed their credentials; Broker Provided (light purple) — the information was submitted by the broker and has not yet been independently confirmed.

Question 4

What does "Unclaimed" mean on a listing?

Accepted Answer

Listings marked "Unclaimed" were pre-populated from official CBP broker data. The broker has not yet claimed or updated their profile. If you are the broker, click "Claim Your Listing" to take ownership, add your full details, and connect with importers.

Question 5

How do I claim my listing?

Accepted Answer

Click "Claim Your Listing" in the navigation bar. Search for your brokerage by name or license number, select it from the results, and submit your contact details. Our team reviews every claim request and will follow up to verify and activate your listing.

Question 6

How do I search for a broker by specialty?

Accepted Answer

Use the search bar on the home page to search by name, port, city, specialty, or license number. You can also use the "Browse by Specialty" link in the navigation to browse all 13 specialty categories, or "Browse by State" to find brokers in a specific state.

Question 7

What information is shown on a broker profile?

Accepted Answer

Every profile shows the broker's license number, specialties, services, port expertise, shipment volumes handled, years in business, languages spoken, and software systems used. All of this information is fully public — no login or payment required to view any part of a profile.

Question 8

How does the information request work?

Accepted Answer

Click "Request Info" on any broker profile, fill in your name, email, phone, and a brief description of what you're importing. Once submitted, the broker receives your request and will follow up with you directly within 1–2 business days.

Question 9

Is my information shared with brokers?

Accepted Answer

Your contact information is only shared with the specific broker you request information from. We do not share your details with other brokers or third parties.

Question 10

How long does it take for a broker to respond?

Accepted Answer

Response times vary by broker. Most respond within 1–2 business days. Featured brokers are typically more responsive as they are actively managing their listings.

Question 11

Can I leave a review?

Accepted Answer

Review functionality is coming soon. We're building a system to collect authentic feedback from verified importers.

Question 12

How do I report an issue with a listing?

Accepted Answer

Use the Contact Us page to reach our team. Describe the issue and we aim to respond within one business day.

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